seats, bags, meals...
cancel, refund, void, change
feed of all essential data to mid-office systems
all essential performance reports
saving on your team's training time
Symphony.Hub provides agents with similar yet simpler working experience as they currently have with GDS.
Get offers of all the available NDC airlines on a single screen, including a full description of fare rules, baggage allowances, package features & more. The NDC offers can be enriched by LCC offers or GDS offers for those carriers not offering NDC content yet *.
Put the booking on hold without paying for it and issuing it instantly, so your customers have time to think this over without making an immediate commitment.
Choose from the various payment options that suit your and your customer needs, including BSP/ARC & Credit Card payments.
If the customer wants to travel no longer, you can void, cancel or refund the booking at a single click – with no hassle about checking the rules or facing a risk of ADM as Symphony.Hub will do all of this for you.
Book extra bags, seats, meals, WiFi & more (often available through NDC only) when booking the initial ticket, or add those to an existing booking later on. So you can offer you customers a fully customized content and experience.
Change the existing booking at a single click with a calm of mind whilst Symphony.Hub will keep its eye on all the fare rules for you, so there’s no risk of ADMs for your agency anymore.
Have a full control on how to maximize your business potential. From setting a specific service fee, through choosing between NDC or GDS for a particular airline (even DOWN on a city-pair level) to managing access rights for all staff completely by yourself.
Get a full set of business data related to flight bookings that can be used to feed your accounting, invoicing and other back-office systems.
Unlike to some of the GDS environments even the most difficult actions are just a simple click away thanks to Symphony.Hub and its extremely intuitive user experience. This means you can train a new ticketing agent in just a couple of hours, enabling you to offer your customers a world class service at a fraction of your current training cost.
* Subject the LCC & GDS content is available for the respective country.